Frequently Asked Questions

How Do I View My Order Status?

An email is automatically sent when your order is received and shipped. If you have an account with us on lyna.life you can log in and check your order status and tracking information at any time. If you have not received an email or can’t find the information in your account, please contact us at support@lyna.life

 

How will my order ship?

Most in-stock orders will ship within 2-3 business days. We offer free no-rush shipping on all domestic orders over $50. For orders totaling less than $50 the shipping charge is $8.

If you need your order to arrive sooner, expedited shipping is available at the checkout page for $12.

 

What’s the return policy?

We want you to be thrilled with your order. If you’re unhappy for any reason, please let us know within 30 days of receiving your order, and we will help you process a return. Please note that to qualify for a refund the items have to be unused, unworn and unwashed with tags and protective seals in place.

To begin your return please email support@lyna.life with your order details and we will provide you with a prepaid return shipping label. We will process the refund to your original payment method within 7 business days of receiving the item. Please note a $9 fee will be deducted from your refund for using the prepaid shipping label.

 

How do I track my order?

We will send you an email with the tracking information once your order has shipped. Most in-stock orders take 48 – 72 hours to ship. Please contact us at support@lyna.life if you do not get a shipment notification within that time frame.

 

Can I Cancel An Order?

Unfortunately, order cancellation is not available at this time, but we will be happy to help you with returns or exchanges.

 

Why is there Elastane in Lyna Leggings?

The fabric we use for our leggings has a small percentage of elastane to ensure proper fit and excellent long-term wear quality. After all, even the greatest leggings are going to end up in the donation pile if they bag around your knees after one wear. Elastane helps prevent this.

 

What is GOTS certification?

The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers. It is backed by independent certification of the entire textile supply chain, including ecological and social criteria.

 

What is Oeko-Tex® Standard 100 Certification?

The STANDARD 100 by OEKO-TEX® is a worldwide, consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used.

 

Why should I care if my leggings are organic?

What you wear close to your skin matters. We want our customers to be able to live in their leggings, which means long exposure to anything in the fabric. High performance synthetics, antimicrobial materials, and anti-wrinkle treatments are great, but when we consider what’s in them and just how long they’ve been rubbing against our skin, it gives us pause.

Our skin is an amazing organ, able to directly absorb things that are applied to it. This is useful in healthcare when transdermal absorption is used to deliver painkillers, antibiotics, or blood pressure medicines. However, it’s not so great when it’s absorbing that antimicrobial coating or those water repellants your clothing is sometimes treated with. Not to mention, what we put in our bodies can be excreted in our milk. Yikes!

That’s why we chose organic cotton - no pesticides, no chemicals you don’t want to think about, no detergents. Just comfort.

 

How do I care for my new leggings?

Elastane tends to become brittle when exposed to high temperatures. Therefore, we recommend a cold-water machine or hand-wash and tumble dry on low. This will help ensure the Elastane fibers keep your leggings snug for years to come. It also saves energy and is better for our planet.

 

How do you package Lyna goods for shipping?

We are very aware of online shopping’s environmental imprint and try to make our packaging as sustainable as possible. We do not use individual bags for the items inside your package to minimize our use of plastic. To protect the leggings from the elements during shipment, we use compostable mailers which are made from a combination of PBAT (a bio based compostable polymer), and PLA (made up of plant materials such as field corn and wheat straw). These mailers are certified to break down within 90 days in commercial compost and 180 days in domestic compost conditions. After degradation, they leave no harmful residues behind. The tissue paper we use is made of recycled fibers and is biodegradable. We try to minimize the amount of printed materials in our package and use recycled paper whenever possible.